Team Building Success - Funny Team Building Skits Section

 


Main Funny Team Building Skits sponsors

Funny Team Building Skits

 

 

Latest Funny Team Building Skits link added

INSERT YOUR OWN BANNER HERE


 

Welcome to Team Building Success

For more information and special deals related to any of the issues on this page, place your cursor over the double-underlined links. All information supplied by Kontera.com

 

Funny Team Building Skits Article

This is a selection among article about Funny Team Building Skits. For a permanent link to this article, or to bookmark it for further reading, click here.

Cost of Rework
Bernard Lichvar

Quality Magazine conducted a survey to determine how much manufactures plan to spend during 2001 on new test, measurement and inspection equipment, software and services to increase manufacturing efficiency, and decrease cost. Discrete manufactures plan to spend more than $4 billion on quality assurance. The article also states that surveyed manufactures expect to increase spending by 8 percent next year. The top three manufacture motivators were to reduce cost, tighten quality standards, and increase production capacity.

The primary target for quality expenditures in accordance to 69 % respondents to the Quality Magazine survey was to increase efficiency. Reducing rework was the second most often cited reason at 58 %.

Quality Cost Areas

Quality comes with a price tag but the benefits out weigh the cost due to improving customer satisfaction, reducing cost, and operation efficiency. Quality costs are segmented into major categories. These categories are:
·Prevention Cost - cost to plan and execute a project so that it will be error-free
·Appraisal Cost - cost of evaluating the process and the outputs of the processes to ensure the product is error-free
·Failure Cost - the costs of activities specifically designed to prevent poor quality in products or services.
·Internal Cost - cost incurred due to duplication of work
·External Cost - cost incurred due to errors detected by the customer. This includes warranty cost, field service personnel training cost, complaint handling cost, and future business losses

The goal of any quality cost system is to facilitate quality improvement efforts that will lead to operating cost reduction opportunities. This strategy is based on the premise that
·For each failure there is a root cause
·Causes are preventable
·Prevention is always cheaper

Project Cost Avoidance

How do you know which quality improvement project you should select? First, identify a process improvement area within your business or department. Once the project is selected, then decide on team members and a leader. Selecting the right quality project will have direct impact on your operations. Ideally, the quality project should have 3 to 6 months duration to gain the most benefit and support from the team.

The project needs to be aligned with your business priorities. Here are five basic guidelines to assist selection of quality project according to iSixSigna quality organization.
·Ask your business leader for the three greatest issues facing the business. Make sure the project addresses one of the issues or is directly related.
·What are the greatest issues as seen from the eyes of your customers? Look review customer complaints logs, listen to call center telephone conversations and call back customers that have stopped your company’s service.
·Is the project manageable? Can the project be completed within 6 months? If the project will take longer than 6 months there is a possibility of losing team members due to job changes or feelings of frustration.
·Will the team have a measurable impact on the business processes or financial bottom line? Take on a project knowing what the benefits are to the business.
·What is your capability? If you haven’t been measuring your process. How do you know it needs improvement? Make sure you know what amount of defects the process is currently producing and define your project desired outcome.

Comments

As leaders, your accountability for operational cost is greater now than a decade ago. Contact center technology advancements have led to multi customer channels such as web sites, web chats and emails. As a result, contact center costs have increased every year due to labor and support costs. One action taken by corporations to address the labor issue is outsourcing the operations. Whereas, the support costs continue to increase within the organization. Now, organizations are faced with supporting not only their contact centers and staff but also multiple vendors.

As the quality magazine stated, the second most targeted quality cost expenditure is rework. Managers need to review all of the internal support processes in order to determine if resources are performing similar functions such as creating training plans, quality processes etc. Another area to perform quality appraisal is repeat contacts for the same customer request due to multi channel environment. Ask yourself this question “Have I ever emailed a company requesting service and within a short period of time later called the company again because did not receive a response within a reasonable time period?” If you have, then how many thousands of customers have done the same thing?

Here is a recommendations.

1.First, Determine the importance of this issue is in one of your contact centers. The advocates should conduct a survey for approximately two weeks asking the customer if they sent an email requesting the same information and/or other information via email in the past 24 to 36-hours.
a.Create a simple tick sheet to mark yes
b.Talley them up at the end of the day to determine the impact
c.Determine if this situation has a definite impact on your budget. If so, initiate a system requirement to allow advocates access to both email and call applications. You will also need to create a process to handle these call types.

How much will this suggestion potentially reduce your cost?

Assumptions:
·One email handled by CompanyX costs about $2.31 ($.33/minute * 7 minutes/email)
·One call handled by CompanyX costs about $4.20 ($.42/minute * 10 minutes / call)
·Call handle time increases by 3 minutes now the call costs $5.46 ($.42/minute * 13 minutes/call)
·1000 calls a day

Call Volume Cost if call advocates work emails at a rate of 15% per thousand.
·15% of 1000 is 150
·150 x 5.46 (cost/minute handling emails) = $819.00
·850 x 4.2 (cost/minute NOT handling emails)= $3,570.00
·Total cost per thousand calls = $4,389.00

Normal Call volume cost without working emails
·1000 x 4.2 = 4,200

Cost Difference
·Cost $189.00 more per thousand calls

Email reduction due to voice advocate responding to emails.
·150 x 2.31 = 346.5

Bottom-line -- you save approximately $157.5 per thousand calls based on advocates working 150 emails.

Savings per 1,000 calls = $157.50
Savings per 10,000 calls = $1575.00
Savings per 100,000 calls = $15,750.00
Savings per 1,000,000 calls = $157,500.00

It may be worth investigating to determine the seriousness of the issue within your contact center.

Summary

The above article provided an overview of organization rework costs, causes for rework, and ways to avoid project rework. An example of a potential cause for increase contact center cost was also provided. The next article will address training delivery cost within an organization.


About the Author

Twenty-seven years of management experience encompassing all aspects of information Management: Project Leadership, Requirement Analysis, Budgeting, Network Design and Implementation, Technology Evaluation and Selection, Training, Quality Assurance, Contract Specification and Monitoring, Software Development and Team Building.


Other Funny Team Building Skits related resources

INSERT YOUR OWN BANNER HERE!


Funny Team Building Skits News

GameDevsLikeYou Interview With Paul Tozour - Gamasutra (blog)


Gamasutra (blog)

GameDevsLikeYou Interview With Paul Tozour
Gamasutra (blog)
You know, I actually haven't heard a whole lot about people still hex-editing their games ever since, heck, would've been QuakeWorld's original Team Fortress, even before Half-Life, when I knew people who would cheat and so on, though modifying their ...

Read more...


Vacation Bible School - Daily Local News


Vacation Bible School
Daily Local News
They will participate in Bible-learning activities, music, teamwork-building games, enjoy healthy treats, collect Bible Memory Buddies, test out Sciency-Fun Gizmos and learn to look for evidence of God all around them through “God Sightings”. The ...

and more »

Read more...


(or SEARCH "pro wrestling" in App Store or Android Marketplace) - ProWrestling.net


(or SEARCH "pro wrestling" in App Store or Android Marketplace)
ProWrestling.net
The following is a flashback to Jason Powell's live coverage review of the June 8, 2008 TNA Slammiversary pay-per-view. Stop back on Sunday for his live coverage of the 2015 Slammiversary event. Plus, Dot Net Members can look forward to an exclusive ...

and more »

Read more...


KKK skit shocks Wheaton College campus - Chicago Tribune


Chicago Tribune

KKK skit shocks Wheaton College campus
Chicago Tribune
The skit, which took place Feb. 28 in a campus gym during the football team's annual offseason team-building activity, involved groups of teammates performing skits. One group of 20 teammates, including some who are black, chose to parody several ...
KKK 'parody' skit by Wheaton College football players draws outrage, apologiesNew York Daily News
Football players wear KKK robes during team-building event at Illinois ...Raw Story
Wheaton College: KKK Skits From 'Bad Boys II' Sparks Outrage On Chicago ...The Inquisitr

all 12 news articles »

Read more...


The viral presidency: Obama's best unscripted moments - CNN


CNN

The viral presidency: Obama's best unscripted moments
CNN
... itself in a video that went viral. In it, Obama is seen shaking hands with a white staffer in the Team USA locker room before offering Kevin Durant a vastly more expressive greeting. Such scenes inspired a famous skit by the comedians Key & Peele.

Read more...


How an Inept League Can Punish the Patriots - Daily Beast


Daily Beast

How an Inept League Can Punish the Patriots
Daily Beast
On the other hand: This official report, four months in the making, undertaken by a white-shoe law firm with the assistance of a private forensics firm and a team of scientists, is the conclusion into an investigation into whether and how 12 footballs ...

Read more...


A Truce in Ukraine? Forget About It. - Daily Beast


Daily Beast

A Truce in Ukraine? Forget About It.
Daily Beast
Look at the holes in the ground and in the walls of our base,” Gal told The Daily Beast, pointing at a former summer resort hotel called Mayak, a half-ruined building currently serving as one of the front line's key positions, 12 kilometers away from ...

Read more...